Over the many years I've been in advertising sales, the absolutely most-frequent phrase I've heard from local business owners is: "...word of mouth is my BEST advertising vehicle...".
That sure SOUNDS great, and it's certainly an intoxicating thought of something for nothing (translation: "I don't have to spend money on advertising").
But, does "word of mouth advertising" REALLY work for most businesses in 2010? Ahhh....maybe not nearly as well as you might think.
Why? Think how people live today. Think about how busy all of us are today. Most people couldn't tell you what they had for lunch .
If a business does a good job, most customers rarely notice. Why? They EXPECT us to do a good job. Customers don't rave about what they consider normal service/quality. Most of the time they don't even notice a good job, well done.
But, if we screw up, you catch their attention...and they often tell EVERYBODY they know about how your store did them wrong. And, that's NOT the type of "word of mouth advertising" any of us want.
Sadly, that's human nature in 2010. Most word of mouth is negative.
The moral of the story:
advertise!Tell your positive story. Give thousands of potential customers great reasons and benefits to buy from
you, rather than your competitors. As my grandpa used to say: "...the squeeky wheel gets the grease...".
If you don't tell them....how will they know????